Our Process

The process of releasing a medical record requested by a third party, such as a patient, attorney, insurance company, or physician, can be complex. Quest breaks down the approximately 45 steps identified by The Association of Health Information Outsourcing Services (AHIOS – ahios.org) to make the whole process manageable for you and your patients.


If your facility does not provide the following, Quest can:

  • Request receipt and review: Logging, tracking and verifying a request
  • Record Retrieval: Retrieving the requested patient information
  • Quality Review: Ensuring only requested information is being released
  • Transfer of Information: Moving the records from the facility to Quest HIMS
  • Data Entry into Quest HIMS application: for tracking and fulfillment purposes



Quest specializes in the following for all clients:

  • Quality Review
  • Delivery Method Verification
  • Invoicing
  • Delivery
  • Collection


We serve facilities requesting many variations in this complicated process. If you want to retain control of information flow, we can be there as a quality check to ensure HIPAA/HITECH compliance. We can also provide the following improvements to your workflow:

  • Unmatched turnaround time on customer service calls and ROI requests
  • Full access to requests as they are tracked in real-time
  • Monthly check-ups on collection efforts and revenue
  • Backlog clean-ups completed on-site or remotely


There are many reasons customers turn to us to manage their ROI needs. Contact us to learn more about the services we offer!